Aminique is a peptide skincare brand for the United States and the European Union. Below are the questions we are asked most often. If your question is not answered here, please contact us.
Orders & Shipping
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Delivery estimates are shown at checkout before you pay. [to be confirmed]
Do you ship to the United States and the European Union?
Yes — the United States and the European Union are our primary markets. Available countries, shipping costs, and delivery estimates are shown at checkout. [to be confirmed]
How much does shipping cost?
Shipping costs are calculated at checkout based on your address and selected method. [to be confirmed]
How do I track my order?
Once your order leaves our warehouse, you will receive a shipping confirmation email with a tracking link. If the link does not work within 24 hours, contact us and we will check it for you.
Can I change or cancel my order after placing it?
If your order has not shipped yet, contact us as soon as possible and we will do our best to update it. Once an order has shipped, changes may not be possible. [to be confirmed]
My order says delivered, but I can't find it. What should I do?
Check around your delivery address, with neighbors, and with your local carrier first. If you still cannot find it, contact us within [to be confirmed] and we will help you open a carrier investigation. —
Payment, Pricing & Tax
What payment methods do you accept?
We accept major credit and debit cards, and additional methods depending on your country. [to be confirmed]
Are prices shown in my local currency?
We display prices in USD for the United States and EUR for the European Union. [to be confirmed]
Is VAT or sales tax included in the price?
For EU orders, prices are shown [to be confirmed] of VAT, and the applicable amount is displayed at checkout. For US orders, state and local taxes may apply depending on your address. [to be confirmed]
Will I be charged customs or import fees?
Within the EU, customs duties generally do not apply to intra-EU shipments. For other destinations, import fees may apply depending on local rules. Any such fees are the responsibility of the recipient unless stated otherwise at checkout. [to be confirmed]
Do you offer discount codes or Subscribe & Save?
Yes. You can subscribe and save [to be confirmed], and we occasionally run promotional codes. Only one discount can usually be applied per order. [to be confirmed] —
Returns & Refunds
What is your return policy?
[to be confirmed]. Because cosmetics are personal-care products, opened items are generally not returnable for hygiene reasons. If your order arrives damaged or incorrect, contact us and we will make it right.
My product arrived damaged. What should I do?
Contact us within [to be confirmed] of delivery with a photo of the item and the packaging. We will arrange a replacement or another solution. [to be confirmed]
I received the wrong item. How do you fix it?
Contact us within [to be confirmed] with your order number and a photo. We will send the correct item and cover the return shipping for the wrong one. [to be confirmed]
Can I return a product if I don't like the texture or scent?
[to be confirmed]. For hygiene reasons, opened cosmetics are generally not returnable. If a product is unopened and in its original packaging, [to be confirmed].
Do EU customers have a right of withdrawal?
Yes. Consumers in the EU generally have a 14-day statutory right of withdrawal. Sealed products may be exempt once opened for hygiene reasons. [to be confirmed] —
Products & Ingredients
Where can I find the full ingredient list?
Every product page includes the complete INCI list. If you need the INCI for a specific product before ordering, contact us and we will send it.
What is Copper Tripeptide-1?
Copper Tripeptide-1 is the INCI name for a copper peptide, often called GHK-Cu. It is used in cosmetic formulas and is naturally blue.
What is Matrixyl 3000?
Matrixyl 3000 is a blend of two peptides: Palmitoyl Tripeptide-1 and Palmitoyl Tetrapeptide-7. It is used in formulas aimed at the look of firmer, smoother skin.
What is Argireline?
Argireline is the trade name for Acetyl Hexapeptide-8, a cosmetic peptide used in formulas aimed at the look of expression lines. It is a topical cosmetic, not a procedure.
Are your products fragrance-free?
[to be confirmed]. Where a formula contains fragrance, it is listed on the INCI. If you are sensitive to fragrance, check the product page or contact us before ordering.
Are your products tested on animals?
[to be confirmed].
Do your products contain ingredients beyond standard cosmetic peptides?
No. Our formulas use standard cosmetic peptides and skincare ingredients only.
Are the products vegan?
[to be confirmed]. —
How to Use
Do peptides go before or after moisturizer?
Before. Peptide serums are water-based and lightweight, so they go on after cleansing and before moisturizer.
How much serum should I use?
About 2–4 drops for the face, or what the label directs. More is not better.
Can I use a peptide serum morning and night?
Yes, once your skin is used to it. Start with once a day and build up if your skin stays comfortable.
How do I apply a scalp serum?
Part your hair in sections, apply directly to the scalp, massage for about 60 seconds, and leave it in. Do not rinse.
How do I apply an eye cream?
Use a tiny amount. Dot along the orbital bone with your ring finger and tap — never rub or drag.
How do I use a neck cream?
Apply to slightly damp skin with upward strokes from the collarbone toward the jaw, and include the chest. Use it morning and night, and follow with sunscreen in the morning.
Should I patch test before first use?
Yes. Apply a small amount behind your ear or on your inner forearm, wait 24–48 hours, and check for a reaction before using it on your face. —
Results & Expectations
How long until I see results?
There is no fixed timeline. Many people describe gradual changes over 4–12 weeks of consistent use. Individual results vary.
Do your products remove wrinkles?
No cosmetic removes wrinkles. Our formulas help soften the look of fine lines and support the look of firmer, smoother skin.
Do your products help with hair regrowth?
No. We do not make hair regrowth claims. Our scalp products are leave-on cosmetic scalp care. If you are experiencing hair thinning or loss, consult a dermatologist.
What does "individual results vary" mean?
It means the same product can produce different visible outcomes for different people, depending on skin type, age, routine, sun exposure, sleep, and genetics. It is an honest limit, not a legal formality.
Do I need to use the products forever?
Cosmetic results are maintained with continued use. If you stop, skin typically returns gradually to its baseline over time. —
Safety & Skin Concerns
Are peptides safe for sensitive skin?
Peptides are generally considered gentle, but sensitive skin reacts to formulas, not just single ingredients. Patch test and introduce one product at a time.
What are the possible side effects of copper peptides?
Possible effects include mild redness or tingling in the first few applications, irritation when layered with strong acids, and temporary blue tinting if applied too heavily. Rare contact reactions can occur. Patch test first.
Can I use peptides with retinol or tretinoin?
Many people use them on different nights or at different times of day. Ask your prescriber before combining anything with a prescription product. See our [copper peptides with retinol and vitamin C guide](/learn/copper-peptides-with-retinol-vitamin-c/).
Can I use peptides with vitamin C?
Yes, but separate them at first — vitamin C in the morning, peptides at night is the simplest approach.
Can I use peptides during pregnancy or while breastfeeding?
Ask your doctor or midwife before adding any new product. This is a personal medical question and should be answered by your own provider.
Can I use your products on broken or irritated skin?
No. Wait until the skin is intact and comfortable. Do not apply actives to broken skin.
I think I'm having a reaction. What should I do?
Stop using the product, rinse with cool water, and return to a simple cleanser-and-moisturizer routine. If it does not settle, or if you have swelling or difficulty breathing, seek medical attention immediately. Then contact us.
Are your products safe after a professional procedure?
Follow the aftercare instructions from the professional who performed your procedure. Whether a product is appropriate for you, and when, is their decision. See our [post-procedure skincare page](/post-procedure/). —
Subscriptions
How does Subscribe & Save work?
You choose a delivery frequency at checkout and save [to be confirmed] on each recurring order. [to be confirmed]
Can I pause, skip, or cancel my subscription?
[to be confirmed]. In general, you can pause, skip, or cancel from your account page or by contacting us. There are no fees to cancel. [to be confirmed]
When am I charged for a subscription order?
[to be confirmed]. You will receive a reminder email before each charge if this feature is enabled. —
Privacy & Data
How do you handle my personal data?
We process personal data in accordance with our Privacy Policy and applicable data protection law, including the GDPR for EU customers. [to be confirmed]
Do you sell my data?
No. We do not sell personal data. [to be confirmed]
How do I unsubscribe from marketing emails?
Use the unsubscribe link at the bottom of any marketing email, or update your preferences in your account. Order and shipping emails will still be sent. —
Wholesale & Partnerships
Do you offer wholesale or private label?
Yes — we offer wholesale and private-label inquiries for retailers and brands. Visit our [wholesale page](/wholesale/) or contact us with your company details and volume requirements.
Do you work with content creators?
Yes. We work with creators on gifting, paid, and affiliate partnerships. Contact us with your platform, audience location, and recent content examples. All partnerships require clear disclosure and follow our creative guidelines. —
Contact & Support
How do I contact customer support?
[to be confirmed]. Please include your order number if your question is about an order.
What are your support hours?
[to be confirmed]. We aim to reply within [to be confirmed].
Do you have a physical address or responsible person in the EU/US?
[to be confirmed]. —
Disclaimer
This page is for informational purposes only and is not medical advice. For external use only. Not for injection. Patch test before first use. Individual results vary. Consult a dermatologist if you have a skin condition.