Shipping & Delivery
We currently ship within the United States. Delivery to the European Union is planned as a second phase and is not yet available. All prices are shown in USD.
Free shipping threshold
Shipping is free on orders of USD 50 and above. Below that threshold, a flat rate applies.
Rates and delivery times
| Destination | Shipping method | Rate | Delivery after dispatch |
|---|---|---|---|
| United States (Primary — available now) | Standard Shipping (US) | USD 6.99 · free over USD 50 | 7–12 business days |
| European Union [[ PHASE 2 — EU ]] | Not yet available | — | Planned for Phase 2 |
Dispatch normally happens within 1–3 business days. Business days exclude weekends and public holidays in the destination country. Tracking is emailed to you as soon as the parcel is handed to the carrier.
Cosmetics are classified as liquids and pastes for air freight. Some dedicated cosmetics lines accept a limited number of items per parcel, which can mean a multi-item set is split into more than one shipment. If that happens, you will receive tracking for each parcel and you are not charged extra.
Taxes and duties — DDP
Listed prices are shown inclusive of tax, and we ship on DDP (Delivered Duty Paid) terms. The amount you pay at checkout is the final amount: any import VAT and duty due in your destination country is covered by us, and you should not receive a separate customs invoice.
United States
The previous US de minimis threshold (USD 800 duty-free per parcel) has been withdrawn. Shipments now enter through formal customs clearance and import duties may apply. Under DDP terms these costs are already included in the price you pay at checkout.
European Union [[ PHASE 2 — EU ]]
EU VAT and IOSS handling is not live yet. For consignments valued at EUR 150 or less, import VAT is collected through the EU Import One-Stop Shop (IOSS) at the point of sale, so VAT is included at checkout. Goods above that value may attract additional duty; we declare shipments accurately and cover the duty under our DDP service.
EU-specific tax handling is being finalised. Nothing on this page changes your statutory rights.
Lost, damaged or delayed parcels
- Damaged in transit — send us a photo of the parcel and its contents within 7 days of delivery and we will replace the affected items or refund them in full.
- Lost in transit — if tracking shows no movement for 20 business days, contact us and we will arrange a replacement or a refund.
- Delayed — customs processing can add several days in peak periods. If your parcel is overdue, contact us and we will chase the carrier for you.
- Incorrect address — please check your address at checkout. Parcels returned as undeliverable can be re-shipped once the correct address is confirmed.
Restricted destinations
We do not ship outside the United States and the European Union at present. If you are a trade customer elsewhere, please use the Wholesale / Private Label page to discuss export options.
For external use only. Not for injection. All products are cosmetic products for topical use.